TrenchBet Privacy Policy

At Trench Bet, we take your privacy seriously and are committed to handling your personal data responsibly and transparently. This TrenchBet Privacy Policy explains what information we collect when you visit trenchbet.com, how we use your trenchbet login details, and what rights you have over your data. TrenchBet Casino is operated by Lock In Capital Ltd, registration number 16220, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202604039-FI2 issued by the Government of the Autonomous Island of Anjouan under the Computer Gaming Licensing Act 007 of 2005, and carrying the AffPapa Seal of Compliance.

Information We Collect

We collect several categories of information when you create an account, use your trenchbet casino login, or interact with our games and promotions. Our Trench Bet registration process requires only the essentials, while your ongoing activity generates additional records that we use to run our services safely.

Account and Registration Data

• We collect your email address, chosen username, hashed password, date of birth and country of residence
• We record your preferred currency among the 313 cryptocurrencies available at registration
• We store communication preferences and language settings, since we currently operate in English only

Financial and Transaction Data

• We log deposit and withdrawal amounts, wallet addresses, blockchain networks used and transaction timestamps
• We record chargeback, denial or reversal events, including the associated 50 USD administration fee where applicable
• We track wagering activity to calculate eligibility for any trenchbet bonus or trenchbet no deposit bonus offer you claim

Technical and Usage Data

We collect your IP address, device and browser type, session logs and gameplay history, including activity across Originals such as Crash, Mines, Trenches and Plinko. Whether you connect via desktop or through a mobile browser, our platform is browser-based - there is no dedicated TrenchBet app to install, and every trenchbet casino app-style feature runs directly through modern mobile browsers.

Verification (KYC) Data

We collect government-issued photo identification, a photo of you holding that identification, and a bank statement or utility bill less than three months old when we perform identity checks. Full KYC is compulsory once your lifetime deposits exceed 10,000 USD, on any withdrawal request, or whenever we consider a transaction suspicious. We do not accept identification issued by a defined list of restricted jurisdictions, consistent with our KYC Policy.

How We Use Your Information

• We use your data to open, verify and administer your account and your trenchbet login credentials
• We process deposits and withdrawals and calculate applicable fees, wagering requirements and payout caps
• We assess eligibility for offers such as the Trenchbet Welcome Offer, Rank-Up Cash, Rakeback Boost and any trenchbet casino bonus promotion
• We monitor for duplicate accounts, since only one account per player is permitted under our Terms
• We conduct anti-money-laundering checks and comply with our licensing obligations to the Anjouan Offshore Financial Authority
• We enforce our restricted-country list and our prohibition on VPN, proxy or location-masking tools
• We respond to support requests submitted via live chat, our support form, or [email protected]
• We send service updates, promotional communications and VIP program details where you have not opted out

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your currency and language preferences, and understand how you use TrenchBet Casino. These technologies also help us detect fraud and secure your trenchbet casino login session. You can manage cookie preferences through your browser settings at any time.

How We Share Your Information

We share information with payment processors and blockchain network providers to complete crypto deposits and withdrawals, with identity verification vendors to complete KYC checks, and with our game and live-dealer providers, including Pragmatic Play, Ezugi, Evolution-style live studios and the many other partners integrated into TrenchBet Casino, solely to enable gameplay and ensure fair outcomes. We disclose information to regulators, law enforcement or courts where legally required, and to professional advisors bound by confidentiality. We do not sell your personal data to third parties for their own marketing purposes.

Data Security

We apply administrative, technical and physical safeguards designed to protect your personal and financial information, including encrypted transmission and restricted internal access. While we work to protect your data at every stage of your journey with Trench Bet, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection against every possible threat.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required to satisfy our anti-money-laundering, tax, licensing and dispute-resolution obligations. Even after account closure, we may retain transaction and verification records where the law of Anjouan or our regulator requires it.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete or restrict the personal data we hold about you, to object to certain processing, to request data portability, or to withdraw consent where processing relies on it. We will honour these rights to the extent permitted by our regulatory and legal obligations. To exercise any of these rights, please contact us at [email protected].

International Data Transfers and Restricted Jurisdictions

Because we serve an international, crypto-first audience, your data may be processed outside your country of residence, including in Anjouan, where our Terms are governed exclusively by local law. We do not knowingly accept players from Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, FATF blacklisted countries, or any jurisdiction the Anjouan Offshore Financial Authority deems prohibited, and we apply corresponding data-handling restrictions to those regions.

Age Restrictions

Our services are intended solely for individuals aged 18 or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately and reported as required.

Changes to This Policy

We may update this TrenchBet Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the revised version on trenchbet.com, and continued use of our services after such changes constitutes your acceptance. As with our Terms, the English-language version of this policy prevails over any translation.

Contact Us

If you have questions about this policy or how we handle your data, you can reach our team via live chat, the support form on our site, our Help Center, or by emailing [email protected]. You can also follow our community channels on X, Telegram, Discord and Instagram for updates from TrenchBet Casino.